High Rise (owned and operated by Employers For Childcare Trading Limited) is committed to providing an exceptional service for all guests who visit the centre or engage with our staff by any method (including via phone and email communication).
As a Social Enterprise, 100% of our profits are invested in our charity, which supports parents with dependent children to get into, and stay in work. Therefore it is critically important to us that we deliver a high quality service, to ensure that our guests will keep coming back – helping us to continue the essential work of our charity in the local community and further afield.
Your feedback helps us do things better. So we would encourage anyone who wishes to provide feedback, or to make a complaint, to speak directly to us in the first instance, to give us an opportunity to resolve the issue at the earliest opportunity.
You can complete our guest satisfaction survey here and tell us about your experiences of visiting High Rise, including if there are ways in which we can improve our service, or if your visit did not meet your expectations. If you feel we have provided a good service, we’d love you to tell us about that too!
Our Complaint Handling Policy is as follows:
Complaints can be submitted as follows:
By letter to:
Blaris Industrial Estate
11A Altona Road
Lisburn, BT27 5QB
By email to: email@example.com