https://highriseni.org/site-pages/terms-and-conditions/
Within these terms and conditions ‘We’ or ‘Us’ refers to the management or staff of High Rise or Employers For Childcare Trading Limited, which is the owner of High Rise.
The term ‘guest’ refers to anyone visiting or using the High Rise centre, whether to take part in a paid for activity or to accompany someone taking part in a paid for activity or to use the centre in any other capacity.
General
Due to the physical nature of Clip ‘n Climb, minor injuries like bumps, bruises and scrapes are common. By participating or allowing the children in your care to participate, you acknowledge and accept this risk.
By taking part, you acknowledge that you, and other climbers in your booking party, are in a fit state of health to participate and do not have a medical condition that may be triggered or aggravated by participating in activities in the climbing arena, such as a neck, back, shoulder, hip, or knee injury. If you are in any doubt about your ability to participate, we advise you to speak to a member of High Rise staff.
We recommend that anyone who is pregnant does not take part in Clip ‘n Climb.
Anyone with Covid-19 symptoms should not enter High Rise.
We accept no responsibility for any loss, damage or injury that may occur to any guest while on High Rise property, except where such loss or damage has arisen as a result of our negligence or a breach of our duty.
Guests must adhere to the instructions of High Rise staff at all times and comply with any rules or guidance displayed within the centre.
High Rise takes a zero tolerance approach to anyone who abuses a member of staff or another guest, physically or verbally.
Management reserve the right to refuse admission or to ask a guest to leave if they are behaving aggressively towards staff, misusing any of the activities or causing a nuisance to other guests (this is not an exhaustive list). Anyone under the influence of drugs or alcohol will not be permitted to take part in activities within High Rise. Guests asked to leave under any of these circumstances will not be entitled to any refund for activities not fulfilled.
Children under 14 years of age must be supervised by an accompanying adult at all times while in High Rise (except when they are in the climbing arena when they will be under the supervision of staff).
All those under the age of 14 need to be accompanied to the pre-climbing briefing by a parent/responsible adult aged 18+. No adults will be permitted to enter the Clip ‘n Climb arena unless they have booked to climb (or need to accompany a child with support needs, in which case belongings must be stored securely in a locker and a hi-vis jacket will be provided).
No dogs are permitted within High Rise (with the exception of guide dogs).
High Rise is a no smoking centre (this includes vaping). A designated smoking area is available outside – please use the bins provided to discard of any cigarette butts or other rubbish.
Please use the bins provided within High Rise for rubbish – recyclable materials should be placed in the recycling bins.
Balloons are not permitted in High Rise.
Clip ‘n Climb
All guests taking part in Clip ‘n Climb must complete a waiver – this can be done at the time of booking or on arrival in the centre. Under no circumstances will guests be permitted to participate in Clip ‘n Climb without having completed the waiver. The waiver may be viewed in full here.
Clip ‘n Climb sessions last for 90 minutes:
Please aim to arrive at the centre 10-15 minutes before your booked time to get checked in and receive your wristbands. All briefings will start promptly and, if you miss your slot, we cannot guarantee you will be allowed to climb.
All guests participating in Clip ‘n Climb must attend the briefing session each time they visit, where they will be given a safety demonstration, be fitted with their climbing harness and be given instructions by a Clip ‘n Climb instructor. All those under the age of 14 should be accompanied to the briefing by a parent / responsible adult aged 18+.
No adults will be permitted to enter the Clip ‘n Climb arena unless they have booked to climb (or need to accompany a child with support needs, in which case belongings must be stored securely in a locker and a hi-vis jacket will be provided).
As part of the briefing session, a photograph will be taken and stored in line with our privacy policy to demonstrate that all guests have attended and understood the safety briefing and the rules of participation in Clip ‘n Climb.
Soft play
Children are not permitted to climb up the slide, playframe or netting within the soft play.
Use of the baby area within the soft play is only for children under the age of 2.
Parties
Party packages include the following:
Clip ‘n Climb party
Soft play party
Party terms and conditions
Booking and arrival
Activities in High Rise should be pre-booked online – full payment is required at the time of booking. Group booking enquiries should be emailed to contact@highriseni.org.
Guests should ensure the contact details they provide (telephone number and email address) are correct in case High Rise needs to contact them in relation to their booking.
Guests should present their booking reference, found in their email confirmation, on arrival at reception in order to retrieve their booking.
The time on your booking is the time your activity will start – please arrive 15 minutes prior to your booking to allow time to get checked in and to receive your activity wristband. All Clip ‘n Climb briefings will start promptly and, if you miss your slot, we cannot guarantee you will be allowed to climb.
Late arrivals may not be permitted to join the activity (this is subject to numbers and availability). If permitted, they will not receive the full time in the activity as they will have to leave at the end of the session they had booked to attend.
Pricing
All prices listed on our website are correct at the time of publication. Your credit card or debit card will be charged at the point of purchase.
All those participating in Clip ‘n Climb must book a climbing slot.
Peak pricing for Clip ‘n Climb applies at weekends and on bank, public or school holidays – this is determined at the discretion of High Rise management.
All promotions and special offers are subject to terms and conditions and may be withdrawn at any time.
Promotions and special offers run independently and cannot be used in conjunction with each other.
Age and height requirements
Clip ‘n Climb
The minimum age to take part in Clip ‘n Climb is 4 years and the minimum weight is 1.5 stones / 10kg – this is to allow the auto-belay system to function safely.
The maximum weight limit is 22 stones /150kg and there is no maximum age limit, as long as the participant is in good health.
Minimum height for Vertical Drop Slide and Leap of Faith is 4ft/120cm.
Soft play
The maximum age / height for children using the equipment is 8 years / 130cm (some exemptions apply during autism tailored soft play sessions).
Adults are not permitted within the soft play area unless children require immediate assistance or are in distress.
Guests with additional needs
High Rise aims to be inclusive and accessible for everyone including those with additional needs. High Rise incorporates both a Changing Places facility and sensory rooms. We will do our best to ensure all guests can access the services within the centre, but at times, we appreciate this may not be suitable eg due to the numbers taking part in a certain activity, or the availability of staff.
Guests with additional needs may wish to contact High Rise in advance of their visit to discuss any particular requirements.
Sensory rooms
Sensory room bookings should be made online, and full payment is required at the time of booking. Walk-in bookings will be accommodated where possible, but cannot be guaranteed.
Sensory Room 1 sessions are 45 minutes in duration. Pre-booked exclusive use Sensory Room 2 sessions are 30 minutes in duration.
The sensory rooms will be refreshed and reset for the next user between sessions with surfaces and equipment cleaned with anti-bacterial wipes/spray.
Sensory Room 1 can be booked on either an ‘exclusive use’ or ‘open use’ basis.
High Rise will endeavour to accommodate the needs of all guests however this may not always be possible – for example, preferences for different light colours or music. All needs should be discussed with our Sensory Assistant, or another member of staff, and if guests do not wish to share the space, an exclusive use session would be more appropriate.
The maximum capacity of Sensory Room 1 will vary depending on the individual needs of the guests, but will typically be limited to six guests.
Sensory Room 2 is designed for individual use or one small group (maximum of three guests). If it has not been pre-booked, it may also be accessed for a short period of respite for a guest of other facilities within High Rise who has become overwhelmed and needs a space to ‘switch off’.
Each sensory room’s environment can be tailored to be relaxing or stimulatory depending on individual needs. Everyone should respect this in their use of the room by appreciating the needs of other guests. As a result, it may not be possible for guests with very different needs to use a room at the same time. In this case, an exclusive use session may be more appropriate.
All guests under the age of 18 using the sensory rooms must be accompanied by a supervising adult at all times. High Rise staff monitor the sensory rooms, however they do not take responsibility for the supervision of guests. The Sensory Assistant can assist in supporting guests to have the best experience within the rooms (when available). A booking of a sensory room session does not guarantee the Sensory Assistant will be available.
It is the supervising adult’s responsibility to familiarise themselves with the instructions given to operate the various room controls. If they need assistance, a staff member will be happy to help.
Guests are not permitted to change the projectors on the projector wheel. If you would like a different projector wheel, a member of staff will be happy to accommodate this.
Please respect the equipment in the sensory rooms. The rooms should be left as they are found to ensure that all subsequent guests can enjoy a positive experience.
Not all equipment will be suitable for every guest. Although the Sensory Assistant can provide guidance on the use of equipment, the supervising adult remains responsible for the choice of equipment used by guests in their group
Shoes are not permitted in the sensory rooms and should be stored in the buckets outside. Socks must be worn at all times. In the event that someone arrives without socks, they can be purchased at reception.
No food, drink or chewing gum is allowed in the sensory rooms at any time.
The sensory rooms are designed for therapeutic purposes. Everyone who enters the rooms should respect this and the needs of our guests.
Changing Places toilet
High Rise has invested in providing a Changing Places toilet to meet the needs of guests. This is accessed using a radar key – if guests do not have their own radar key they may obtain one from the High Rise reception, which should be returned to reception promptly following use of the facility.
Guests are asked to treat the Changing Places toilet with respect, to only use it for the purposes it was intended and to leave it in the condition in which they would expect to find it.
Guests must provide their own slings to use with the ceiling hoist.
If guests find the Changing Places toilet in an unsatisfactory condition they should inform reception staff immediately.
Misuse of the Changing Places toilet could lead to guests being asked to leave High Rise.
Events
Any events taking place within High Rise are subject to cancellation or amendment at any time due to circumstances beyond our control (eg availability of activities or entertainers).
Food and drink
High Rise operates a strict ‘no picnic’ policy – guests are not permitted to bring any drinks or any food into the centre. The only exception is for guests who have booked an after school party package who may bring in a birthday cake to enjoy after their activity. Only food and drinks purchased in our café may be consumed in the centre.
High Rise is a nut free zone. While we aim to be nut free, we cannot completely guarantee that traces of nuts may not be found in some ingredients used in our kitchen.
No food or drink – including chewing gum – is to be consumed within the soft play area, sensory rooms or Clip ‘n Climb arena.
Clothing
Changing of clothes and personal cleaning must be carried out in the Changing Places toilet on the ground floor.
All soft play / sensory room guests will need to remove their shoes before entering the soft play / sensory room. Socks must be worn at all times, and are available to purchase at reception, if required.
It is recommended that children wear long sleeves and trousers while playing on the soft play.
All participants must dress appropriately for Clip ‘n Climb which includes:
Essential maintenance
Any of the climbing challenges may be taken out of use at any time for essential reasons eg maintenance. We will always endeavour to limit this, but refunds will not be given due to some Clip ‘n Climb challenges being unavailable.
Accidents
Accidents, including toileting accidents, should be reported to a member of staff immediately to ensure the best possible assistance is provided. All non-toileting accidents will be logged in the accident report book. Accidents reported after leaving the centre cannot be dealt with appropriately.
Personal possessions
Personal possessions are left at your own risk. High Rise is not responsible for guests’ property – lockers are available for the storage of valuables.
Refunds
All bookings for High Rise are non-refundable and no cancellations or rescheduling of bookings is permitted.
Complaints
All complaints should be addressed to the management – complaints will be managed in line with our Complaints Handling Policy.
Gift vouchers
All gift vouchers are valid for six months from the date of purchase. Gift vouchers cannot be extended.
No refunds will be issued for gift vouchers not used.
Privacy
CCTV cameras are in operation both inside and outside of High Rise – please refer to our Privacy Notice for further information on the use of CCTV within High Rise.
Photography
By entering High Rise guests acknowledge that they may be filmed or photographed and that these photographs or recordings may be used by High Rise to promote the centre or for other purposes, including in advertising, both online and offline. Guests waive the right to inspect or approve the use of the photographs and/or recordings and acknowledge that no compensation of any kind will be paid. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.
In group photographs and videos, we will endeavour to keep personal identification to a minimum. Should we request an individual photograph or video, you will be asked to give your permission for images to be captured. You can refuse consent for this.
Guests are welcome to take photos/videos during their experience at High Rise, but we cannot be held responsible for photos/videos taken and used by guests including on social media. We would ask guests taking photos/videos of their own children or other guests in their party, to take every measure to ensure that no other child or adult can be identified in the photo/video.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Classes
To maximise the benefit to participants, numbers for classes at High Rise are limited and bookings will be taken on a first-come, first-served basis. No bookings will be confirmed until payment is made in full.
Class bookings are non-refundable – in the event that a guest is unable to attend any class in a series of classes, or decides the class is not for them, no refund will be offered for the class missed and no additional classes will be available.
High Rise reserves the right to cancel a class in the event of unavoidable circumstances. Should this happen, participants will be offered a refund or the opportunity to attend another class.
High Rise reserves the right to change the class leader/facilitator without prior notice in the event of unavoidable circumstances.
Classes in the sensory rooms
Attending any class in High Rise indicates acceptance of our general terms and conditions as stated on this page.
Changes
Any changes to our Terms and Conditions will be posted on this page. We will not otherwise notify guests of any changes to our Terms and Conditions, so guests are asked to check this page for any updates before visiting High Rise.