https://highriseni.org/site-pages/privacy-and-cookies/
Last updated: 1 December 2022
High Rise indoor adventure centre in Lisburn is owned and operated by Employers For Childcare Trading Limited, “Employers For Childcare” (registered company number NI050684) and located at 11A Altona Road, Lisburn, BT27 5QB. For more information on Employers For Childcare visit employersforchildcare.org.
From 25 May 2018 the EU General Data Protection Regulation (GDPR) replaced existing EU data protection regulations. It is designed to harmonise data privacy laws across Europe, to protect and empower all citizens’ data privacy and to reshape the way organisations across the region approach data privacy. For more information refer to the Information Commissioner’s Office: ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
To use the services of High Rise we will require access to your personal data, meaning that you are a data subject. We are a data controller because we determine how and why personal data is processed. We are also a data processor, in that we process personal data to administer a service. We will also, from time to time, use third party data processors.
We are committed to upholding the principles of the GDPR when processing personal data. We have a security and confidentiality policy in place that all staff adhere to. Employers For Childcare is also registered as a Data Processor with the Information Commissioner’s Office (ICO).
We have achieved the Cyber Essentials certification which is a Government-backed and industry-supported scheme that helps to protect against the growing threat of cyber attacks and provides a statement of the controls we have in place to protect our network. Having Cyber Essentials demonstrates our commitment and credentials when it comes to cyber security.
By using our services, you agree to the collection and use of your information in accordance with this policy.
Visitors to our website
The High Rise website www.highriseni.org allows visitors to find out more information about the centre and to make online bookings, payments and to submit enquiries.
Use of cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. No user-specific data is collected by us or any third party.
Information collection and use
While using our website we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, and that is needed to provide a service to you. Personally identifiable information may include, but is not limited to, personal information such as your email address and your name. We will make it clear when we collect personal information and will explain what we intend to do with it.
We may use third party services such as Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not allow identification. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, for example through our ‘Contact us’ form, we will explicitly state this.
Search engine
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.
Security and performance
We use a third party service to help maintain the security and performance of the High Rise website www.highriseni.org. IP (Internet Protocol) addresses may be collected for certain purposes (for example, to audit the use of our site and for the identification of spam). Collection of this data is commonplace across internet services to enable the investigation of issues such as service availability and the identification of spam or malicious use. We will not normally link your IP address to anything that can enable us to identify you other than where this is necessary in relation to the circumstances set out above.
Employers For Childcare uses a third party service, Cirrus IT Systems Ltd, to provide general IT support and email hosting. For more information, see Cirrus IT Systems Ltd’s Privacy Notice.
Links to other sites
Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice of every site you visit.
The online booking platform is hosted by EZ Runner on behalf of High Rise. For more information see the EZ Runner privacy notice.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
Contact us form
We collect information from guests and others who contact us with a request for information, a query, or a comment. Information provided is processed and stored to provide an information service to stakeholders. Your details may be forwarded within Employers For Childcare and High Rise to the appropriate department to deal with your query however they will not otherwise be shared.
Service providers
We may employ third party companies and individuals to facilitate our own service provision, to provide a service on our behalf, to perform related services or to assist us in analysing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.
International Transfer
Personal Data is not exported outside of the EEA however we may employ third party companies and individuals to facilitate our own service provision, to provide a service on our behalf, to perform related services or to assist us in analysing how our service is used. These third parties have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These third parties may be located outside of the EEA in which case we will only use third parties that have been certified to the obligations and standards equivalent to those in the EEA, which means they lawfully transfer and protect the personal data of EU/EEA residents.
By using the Service, you agree to the collection and use of information in accordance with this policy.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of Northern Ireland shall have exclusive jurisdiction over the matter.
Children’s privacy
We may process data relating to children (for example names and ages) however the personal data is limited to only that which is essential and a necessary requirement for the service we are providing within High Rise.
When you visit the centre
We offer various services to guests. We must hold certain details of guests in order to provide these services to them. However, we only use these details to provide the service the person has requested and for other closely related purposes unless we have clear consent.
Guests to High Rise
Information will be required from guests and prospective guests to make and secure bookings and to participate in activities. This may include names, contact details, payment details and some data relating to children (eg name and age). Personal data requested will be kept to a minimum and only that information which is required as an essential component of providing the service, and to keep guests updated, will be requested.
Guests may be asked if they consent to be contacted with broader information about High Rise or the work of Employers For Childcare. Consent once given can be withdrawn at any time.
CCTV
CCTV cameras are used to record all entrance and exit points, public areas within the centre and the car park. These are for security purposes allowing for the premises to be monitored when no staff are present, for acting as a deterrent to any potential criminal activity and to review in the case of an incident on site. Recordings are stored securely and deleted automatically after 28 days. Except for legitimate purposes such as to law enforcement bodies, images will not be provided to third parties.
Images are monitored by High Rise’s authorised personnel during working hours only and can be accessed remotely at other times if required. Live feeds from CCTV cameras are monitored only where this is reasonably necessary, for example to protect health and safety. Live feeds from cameras and recorded images are only viewed by approved members of its staff whose role requires them to have access to such data and can only be accessed by signing in. This may include High Rise staff involved in investigating issues or accidents.
No surveillance cameras are placed in areas where there is an expectation of privacy (for example, in the toilets). High Rise does not carry out covert monitoring or surveillance (that is, where you are unaware that the monitoring or surveillance is taking place) unless, in highly exceptional circumstances, there are reasonable grounds to suspect that criminal activity or extremely serious malpractice is taking place and, after suitable consideration, High Rise reasonably believes there is no less intrusive way to tackle the issue.
Photographs and videos
To record attendance and participation in Clip ‘n Climb safety briefings, we will take and retain a photograph. This will be stored securely, in line with our data retention policy, and used only for the purposes of confirming attendance at the safety briefing.
We may also take photographs and record videos for the purposes of promoting the activities on offer within our centre. In using the centre, you consent to this, but where you have any concern about this you can speak to a centre manager.
In group photographs and videos, we will endeavour to keep personal identification to a minimum. Should we request an individual photograph or video, you will be asked to give your permission for images to be captured. You can refuse consent for this.
Accessing the Family Benefits Advice Service for support
Employers For Childcare’s Family Benefits Advice Service can be made available within High Rise. Information is requested, stored and used in line with Employers For Childcare’s Privacy Notice.
When you write, telephone or email us
Queries may be received through letter, email or telephone. These will be passed to the relevant department within High Rise for answering.
Personal data is removed or anonymised when it is no longer necessary in relation to the purpose of administering or to provide a service. Personal data held is kept up to date and accurate, and amended as necessary, when updates are provided by service users.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. Emails may be shared within High Rise and/or Employers For Childcare to ensure that a query is addressed to, and resolved by, the correct department.
When you contact us via social media
We use a variety of social media outlets to engage with people. We cannot guarantee that information shared through these media will be private, for example, if you share your contact details in an unsecure and public space then these may be viewed by parties other than ourselves. Please do not share personal information in a public forum. For the relevant privacy notices, please see:
If you send us a private or direct message via social media the message will be stored but will not be shared with any other organisations.
Newsletters
We may also gather your personal information to contact you with newsletters containing updates, marketing or promotional materials and other information that may be of interest to you in the context of High Rise and more generally, the work of Employers For Childcare.
We use a third-party provider, Send In Blue, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters. For more information, please see Send In Blue’s privacy notice.
We will never share or sell personal data with third parties outside of Employers For Childcare unless use of a third party is required for the administration of a service, for example, use of Send In Blue to send e-newsletters.
We will only send you this material with your consent unless there is a legitimate interest to contact you in relation to the service we provide. You may opt out of receiving communications from us by following the unsubscribe link or instructions provided in every email we send.
Examples of newsletter content include:
Completing guest satisfaction surveys
As a service user you may receive requests for feedback. No service user is under any obligation to provide feedback to continue to use the service. We will only use the information gathered for the purposes that it is requested and will use the information only in ways that will not identify anyone.
Data will be aggregated for data analysis and generation of statistics. Personal identification data will then be deleted unless an individual has provided their explicit consent that it can be used for another purpose, for example, added to a newsletter mailing list.
Job applicants, current and former employees
Recruitment for High Rise is managed through Employers For Childcare. You will find more information in Employers For Childcare’s Privacy Notice.
Your rights to access data we hold about you
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here. These include accessing data we hold about you and withdrawing your consent for the processing of your personal data.
Employers For Childcare tries to be as open as possible in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, that you are entitled to, we will engage with you and endeavour to:
To make a request for any personal information we may hold you need to put the request in writing: by emailing subject_request@employersforchildcare.org
Complaints or queries
High Rise endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. If you want to make a complaint about the way we have processed your personal information, or if you have a query, you can contact us.
You can also report a concern to the Information Commissioner’s Office. Further information is available here.
Jurisdiction
This Policy shall be governed and construed in accordance with the laws of Northern Ireland, without regard to its conflict of law provisions.
Changes to this privacy notice
We may update our privacy notice from time to time. We will notify you of any changes by posting the new privacy notice on this page. You are advised to review this privacy notice periodically for any changes. Changes to this privacy notice are effective when they are posted on this page.
How to contact us
Speak to our Operations Manager, Catrina Walsh, if you have any questions in relation to our use of your data and our privacy policy. You can contact us here.